Waitrose confirms payments back up amid global IT outage
Waitrose has confirmed its services are functioning "largely as normal" as Co-op, Booths and Naked Wines faced issues from the global IT outage.
www.grocerygazette.co.ukHere’s a quick update on the latest situation with Waitrose and IT issues.
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A recent round of reports indicates Waitrose stores were temporarily affected by a “critical error,” leading to closures and service disruption across the chain in May 2026. Several outlets noted UK-wide impact with particular problems affecting in-store operations and online services during the morning of May 14, 2026, before reopening later the same day. [Ground News summary of Oxford Mail coverage; Ground News, 2026-05-14][3]
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Prior to this, Waitrose has periodically faced IT-related disruptions that affected online deliveries and stock availability, with notable incidents in 2023 and 2024 where IT glitches cancelled online orders or caused bare shelves in multiple stores. These earlier events led to apologies and goodwill gestures to affected customers. [The Grocer; Retail Gazette; Independent; 2023-05 to 2023-08 reports][1][2][5][6]
What this means for you in London
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If you’re planning online deliveries or expecting stock from Waitrose, expect potential intermittent disruptions similar to previous IT glitches, even if it’s temporary. Sign up for Waitrose delivery alerts and double-check your order status if you had a delivery scheduled around the incident date. [Retail Gazette; InternetRetailing; The Grocer][2][4][6]
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If you experienced outages or missing items during the May 2026 disruption, keep any order emails or messages; retailers typically offer goodwill gestures or reimbursements per their policies, though exact terms vary. [Independent; Retail Gazette][5][2]
Would you like me to monitor for new official statements from Waitrose or provide an at-a-glance timeline of incidents and responses as they’re published? I can also pull the latest customer advisories and any compensation policies if you’re planning to contact customer support. [Ground News; Retail Gazette; The Grocer][1][2][3]