John Lewis & Partners Never

John Lewis & Partners | Never

Knowing that our customers and colleagues are at the heart of everything we do is why we're committed to being a force for good.

Our Purpose is simple: to make a real difference to the people and communities we serve.

We're proud to be a business that puts people and the planet at the heart of everything we do.

From our commitment to using 100% renewable electricity to our goal of becoming net zero carbon by 2040, we're dedicated to making a positive impact on the world around us.

Our story

We've been at the heart of British life for over 155 years, and we've always been guided by a clear purpose: to make a real difference to the people and communities we serve.

From our early days as a market stall in London to our current status as one of the UK's leading retailers, we've always been driven by a desire to do things differently and to make a positive impact on the world around us.

In 2017, we changed our name to John Lewis & Partners, reflecting our commitment to partnership and our desire to be a business that puts people and the planet at the heart of everything we do.

Our values

We're guided by six core values that reflect our commitment to being a force for good.

Our purpose is to make a real difference to the people and communities we serve.
We're committed to using our size and influence to drive positive change.
We believe that our partners (employees) are at the heart of our business and we're committed to supporting and developing them.
We're dedicated to being a business that serves the needs of our customers, colleagues and communities.
We're committed to being transparent and accountable in all we do.
We're driven by a desire to make a positive impact on the world around us.

We strive to be the partner of choice for our customers, colleagues and communities. We're committed to being a force for good and to making a real difference to the people and communities we serve.

Our values are at the heart of everything we do, and we're committed to living them out in all our interactions with customers, colleagues and communities.

Our impact

We're proud of the impact we're making on the world around us, from our commitment to using 100% renewable electricity to our goal of becoming net zero carbon by 2040.

We're also committed to supporting our customers, colleagues and communities through our various initiatives and partnerships.

We believe that business has the power to be a force for good, and we're committed to using our size and influence to drive positive change.

We're proud to be a business that puts people and the planet at the heart of everything we do.

Author's summary

John Lewis & Partners is a leading retailer committed to making a real difference to the people and communities it serves, with a strong focus on partnership, sustainability, and transparency.

John Lewis — 2025-11-27